Warning for my UK friends/readers

I just feel I have to warn people off. I've got to admit that emergency cover for central heating is very important to us. We bought our present flat after our landlady took ten days to get our heating sorted - she didn't have emergency cover in place, her plumber was useless, and she only got her act together when we threatened to call an emergency plumber.

So when we got our own place, central heating cover was one of the first things on our list. We went to Scottish Gas and plumped for Home Care 200. So far, the engineers we've had round were all very helpful, courteous, and efficient. We only had one emergency before this one, and that was fixed quickly.

This one, however, is in a different league.

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So - stay away from Scottish Gas Home Care, it's not worth it!